To be our customers NO.1 service provider by fulfilling our customer’s needs and requirements and providing our customer, uncompromising, outstanding satisfaction by :
Measuring and improving our customer satisfaction, our objective will be measured against customer complaints received and to strive for no service credits from our customer by complying with all SLA requirements. To operate and improve the quality management system with the implementation of PWC/CRM.
We will continually strive to improve the quality management system by improving the business processes and the way we do things. Time will be measured by internal audits and we need to receive a green audit every time. We also need to score 90% for all our third-party audits.