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Policy

EXCO Have developed the quality policy, defined below, that governs the day to day operations to ensure quality. The quality policy is released as a standalone document as well and is communicated and implemented in the organisation.The Quality policy of SAARSA / SAARSco are as follows :

Mission Statement

  • We are committed to building long term relationships and providing products and services that are determined by our customer needs.

  • We will adopt a flexible approach to serving the needs of the corporate and individual market.

  • we will strive to add value through excellence in customer service.

  • We believe that our reputation will be earned through exceeding customer expectations.

Quality Policy Statement

SAARSA/ SAARSco is committed to:

  • Providing customers with high-quality service and products which meet requirements and are fit for purpose.

  • Enhancing the skills of management and staff through review and actively pursuing an ongoing training policy, the objective of which is to prepare staff to perform their work more effectively.

  • Promoting the culture of continual quality improvements and the philosophy of getting things right the first time.

  • Rigorously controlling the service and the product and completion to programme of all projects.

  • Promoting the quality management system and ensuring implementation achieved by internal auditing, management review, corrective and preventative action.

  • Everyone is responsible for the quality within the company and for maintaining high standards.

Quality Objectives

  • To be our customers NO.1 service provider by fulfilling our customer’s needs and requirements and providing our customer, uncompromising, outstanding satisfaction by: Measuring and improving our customer satisfaction, our objective will be measured against customer complaints received and to strive for no service credits from our customer by complying with all SLA requirements.

  • To operate and improve the quality management system with the implementation of PWC/CRM.

  • We will continually strive to improve the quality management system by improving the business processes and the way we do things. Time will be measured by internal audits and we need to receive a green audit every time. We also need to score 90% for all our third-party audits.

FAQ's

Read through these FAQs for all the information you need to make an informed decision about joining SAARSA.

Why Join SAARSA?

As an association, we promote, protect and encourage the interests of the motoring public by setting and maintaining proper standards of service and repair. We also assist consumers to settle disputes through mediation and arbitration.

Benefits of being a SAARSA Member?

There are no certainties in life… but by joining to be repaired by an accredited SAARSA member, we guarantee:

  • Qualified technical staff who will care for your vehicle;

  • Regular inspection of members’ premises to ensure quality and high standards;

  • Setting of the Highest Ethical and Technical Standards in the Industry;

  • Dispute resolution through mediation and arbitration;

  • Comprehensive guarantee on repair work undertaken;

  • Products & services at market-related prices.

What Else Does SAARSA Do?

SAARSA has an extensive new member vetting and on-boarding process. Through this process, we take both industry skills and subject matter expertise into consideration, as well as considering candidates’ values, attitude and commitment.

Our Members comply with a strict Code of Conduct in line with the Consumer Protection Act.

Our focus is to ensure a great customer service experience, maintain world-class service delivery standards and overall customer satisfaction.

Our Members are subject to an annual audit to guarantee compliance to our Safety Through Standards processes and philosophy.
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